These Terms and Conditions govern and are incorporated into all Service Agreements, Addendum(s), and any other contracts or agreements entered into between ZettaLync ("ZETTALYNC") and the Customer (collectively, the "Parties").
Unless otherwise stated, the following definitions apply throughout these Terms and Conditions:
The overall agreement between the Parties regarding the provision of Services, consisting of these Terms and Conditions and all other applicable documents, including any Service Agreement.
Provisioning of voice services, Internet access (including shared bandwidth and dedicated lines), domestic, international, and toll-free termination and origination, conferencing, hosting, server colocation, hardware sales, and related customer support services.
A document describing the Services provided, whether or not physically or electronically signed, which forms part of the Complete Agreement.
Session Initiation Protocol. A "SIP-aware device" is a communications device capable of communicating using SIP.
Any computer program, application, or code provided by ZettaLync under this Agreement.
The following documents, listed from highest to lowest priority, collectively form the Complete
Agreement:
In the event of a conflict, the document with higher priority controls. Documents of equal priority defer to the more specific document.
Multiple documents may apply. Documents related to Services not purchased by the Customer do not apply.
If a Written Contract expires and services continue, its terms may remain effective unless superseded by Filed Tariffs or Website Terms.
If posted on the ZettaLync website, these Terms are considered Website Terms and may be amended by posting.
ZettaLync will provide Services in accordance with the Complete Agreement. Service delivery is contingent upon Customer granting access to required premises.
Customer is responsible for customer-owned equipment. ZettaLync-owned equipment remains ZettaLync property at all times.
Customer authorizes ZettaLync personnel to access premises for installation, maintenance, and removal of equipment.
All ZettaLync equipment and software remain the property of ZettaLync. Replacement costs apply for lost or damaged equipment.
Customer is responsible for backing up data. ZettaLync bears no liability for data loss or equipment damage.
Use of unsupported configurations may limit service quality and support eligibility.
Installation may be performed by ZettaLync or self-installed by the Customer at their own risk and expense
System file modifications may occur. ZettaLync is not liable for resulting disruptions.
ZettaLync grants a limited, non-exclusive, non-transferable license to use provided Software solely for Service access.
ZettaLync is not liable for misuse, security failures outside its scope, or Client failure to act on recommendations.
No system or service is guaranteed to be fully secure.
Fees are billed monthly in advance and are subject to applicable taxes and fees.
Usage fees are billed monthly in arrears and may change subject to contract terms.
Non-recurring charges and deposits are due as specified in the Service Agreement.
Customer authorizes automatic billing via approved payment methods.
Late payments may result in service suspension or administrative charges.
Customer may not use Services for unlawful, abusive, or unauthorized purposes.
Flat-rate services are subject to reasonable usage limits.
ZettaLync may temporarily block excessive or harmful call attempts.
Violations may result in suspension or termination, and Customer agrees to indemnify ZettaLync.
Credits are available for qualifying service outages upon written request.
ZettaLync is not liable for interruptions beyond its reasonable control.
Unless otherwise stated, the Initial Term is one (1) year from the Effective Date.
Early termination may require payment of applicable termination fees.
Customer must return equipment and settle all outstanding balances.
Customer assumes all risk related to accessed content and is responsible for all users of the Service.
ZettaLync is not liable for indirect, incidental, consequential, or punitive damages, except where prohibited by law.
ZettaLync 911 services differ from traditional landline 911. Customers must maintain alternative emergency access.
Customer agrees to indemnify and hold harmless ZettaLync against all related claims and expenses.
ZettaLync collects and uses Customer information in compliance with applicable privacy laws.
Customer is responsible for all charges resulting from fraudulent or unauthorized calls.
Includes governing law, notices, amendments, severability, assignment, and entire agreement clauses.
Includes waiver of jury trial and class actions, notice requirements, and dispute procedures.
Most disputes must be resolved through binding arbitration under AAA rules.
International services are provided upon request and subject to defined country pathways.
End of Terms & Conditions
Upgrading IT Systems
and Transforming Businesses!
© 2025 Zettalync. All rights reserved.
